Refund policy

Overview

Welcome to Aroma Quartz. Throughout these Terms, “we”, “us” and “our” refer to Aroma Quartz.

We operate this website and online store to provide you with access to our products, content and services (the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products to you.

These Terms of Service, together with any policies referenced (including our Privacy Policy and Returns & Refunds Policy), set out your rights and obligations when using our Services.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our website or Services.

1. Eligibility & Account Responsibility

You must be at least 18 years old to use our Services.

When placing an order or creating an account, you agree that:

All information you provide is accurate and complete

You are responsible for maintaining the confidentiality of your account

You are responsible for all activity carried out under your account

We reserve the right to suspend or terminate accounts where misuse is identified.

2. Our Products

We make every effort to display product descriptions, imagery and information accurately. However:

Colours and appearance may vary depending on your device

Natural and handcrafted products may vary slightly between batches

All products are subject to availability, and we reserve the right to discontinue or limit quantities at any time.

Nothing in this section affects your statutory rights under UK law.

3. Orders & Contract Formation

When you place an order, you are making an offer to purchase.

A contract is formed only once we have accepted your order and payment has been processed. We reserve the right to refuse or cancel orders at our discretion, including where pricing or stock errors occur.

If an order is cancelled, any payment taken will be refunded.

4. Prices & Payment

All prices are shown in GBP (£) and include VAT where applicable.

Delivery charges are shown at checkout. Prices may change at any time, but changes will not affect orders already accepted.

You agree to provide valid and authorised payment details. We do not store card details.

5. Delivery

Delivery times are estimates only and are not guaranteed.

Risk of loss or damage passes to you once your order has been delivered. This does not affect your rights if goods arrive damaged or faulty.

6. Returns & Cancellations

Your rights to cancel, return or request a refund are set out in our Returns & Refunds Policy, which forms part of these Terms.

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

7. Intellectual Property

All content on this website, including text, imagery, branding and product designs, is owned by Aroma Quartz or licensed to us.

You may not copy, reproduce, distribute or use our content for commercial purposes without written permission.

8. Third-Party Tools & Links

Our website may contain links or tools provided by third parties. We do not control or endorse these and are not responsible for their content or functionality.

Use of third-party services is at your own risk.

9. Customer Feedback & Reviews

By submitting reviews or feedback, you grant us permission to use, display and reproduce this content for marketing and operational purposes.

You confirm that your feedback is lawful, accurate and does not infringe third-party rights.

10. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

To the fullest extent permitted by UK law, we are not liable for indirect or consequential losses arising from use of our Services.

11. Termination

We may suspend or terminate access to our Services where these Terms are breached.

Sections intended to survive termination will continue to apply.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on our website.

Continued use of our Services constitutes acceptance of updated Terms.

14. Contact Information

Aroma Quartz

hello@aroma-quartz.com

Roundabout Cottage, Roughton, Bridgnorth, WV15 5HE